CNX ANIXTER

Avaya took a gigantic step forward in business communications by launching a series of innovations in customer services and real-time collaboration applications. With the latest Avaya Aura-based upgradings, Anixter value partner has redefined affordability and efficiency in multimedia business communications.

With this set of new tools developed by Avaya, businessmen will able to speed decision making, generate a significant financial impact and improve collaboration among personnel. Next on, CNX Anixter presents a detailed account of this innovative solutions.

• Avaya Aura Contact Center: this is an application for multimedia work assignment in contact centers that communicates clients and agents through voice, video, e-mail or web chat. It provides increased security, scalability and flexibility through its open-standard, Session Initiation Protocol (SIP) based architecture. In this new version, it improves customer satisfaction by 50% since it unites agents, experts and customers on a single session to share information. Another related innovation is the Avaya Aura Call Center Elite 6.0, the new upgrade of Avaya’s call routing software for large companies, now including the adaptive, predictive routing capabilities of Business Advocate.
  In addition, Avaya Aura has two further applications designed to optimize its operating performance. First, the Avaya Aura Session Border Controller, which allows for real-time connection of SIP-based Unified Comunications to a higher number of  IP-based devices, smart phones and companies’ internal or external applications. Secondly, Avaya Aura System Platform 6.0 virtualization technology covers Avaya Aura architecture and eliminates up to 80% of hardware when compared to the competition solutions. Consequently, it reduces management costs, and power requirements.
• Avaya Aura Workforce Optimization (WFO): ideal for improving monitoring quality, since it allows to synchronize an agent’s audio and screen activity so supervisors can see the full scope of interactions. It also reduces costs thanks to a workforce management application that collects information and historical trends from a call center. Avaya Proactive Outreach Manager complements this optimization by delivering agent support and enabling automated contact with customers through a number of different communication media.
• Avaya Agile Communication Environment (ACE): thanks to the innovative Event Response Manager release 2.2, companies can now communicate with their business applications up to 80% faster. On the other hand, with Avaya Aura Conferencing, in its Standard Edition format, you will obtain quality audio, video and web conferencing on a single server, thus reducing management and power consumption. The Enterprise Edition will be available at the end of the year and will provide extended assistance for internal operators.
• Avaya Aura Messaging: provides multimedia messaging with message access and storage options. The first version of this solution is designed so that Octel users are capable of migrating to the new platform, maintaining their interface and incorporating new voice functions. Avaya Aura Messaging is compatible with Avaya Aura Presence Services, a native, open standards-based, instant messaging solution.
• Avaya Aura Session, Communication and System Manager 6.0: Avaya Aura Session Manager can now scale up to over 100,000 users, including 50,000 SIP telephones and video-enabled endpoints. Additionally, it can be implemented as an Evolution Server for a smooth migration from a mix of H.323/TDM endpoints to SIP environments, and also as Feature Server for SIP-based voice and video. Lastly, the System Manager 6.0 provides a standard management system through Avaya Aura architecure, now extending to presence, conference and messaging services, making it easier to manage and handle all components from a central location.
• Avaya 9600 Telephone Family: provides an innovative color touchscreen at a lower cost. They are ideal for small and large sized companies since they consume less power and provide reduced total cost of ownership.
• Avaya Communications Server 1000 (CS1000): in this new version, it provides increased scalability, greater support for IPv6 protocol, plus improved SIP support and connectivity.

You already know the new Avaya solutions portfolio for contact centers. Talk to your sales executive at Anixter to plan a customized strategy and make your order.