CNX ANIXTER

As part of the annual report carried out by Gartner, leading IT advisory company, Avaya was recognized as leader in the Magic Quadrant for Contact Center Infrastructures at a global level.
Avaya received this recognition on this area, based on two main strengths: “completeness of vision” and its “ability to execut”. According to Gartner, the Contact Center Infrastructures is made up of “products (equipment, software and services) needed to operate call centers for basic telephony support and contact centers for multichannel support.”
“This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help-desk services, government-operated support centers and other types of structured communication operations”, defined Gartner in its 2011 report.

A Well Deserved Recognition
Avaya, Anixter’s strategic partner, is continuously feeding the Data Center Market with new products designed to facilitate and unify corporate communications. It provides a variety of Contact Center solutions, including Avaya Aura ® Contact Center -allowing customers to offer high quality customized communications experiences across multimedia channels- and Avaya Aura® Call Center Elite, the powerful voice solutions to direct customers.
Both solutions are integrated with Avaya Aura® and provide SIP-based communication services which facilitate the implementation of unified communications and contact center solutions across existing, running endpoints, regardless of the infrastructure they are based on.

About Gartner Magic Quadrant
Gartner’s Magic Quadrant is a graphical representation of a marketplace over a certain period of time and for that period only. These criteria illustrates Gartner’s analysis of certain providers and how they match up against specific criteria defined by the company.
In the recently launched report, the leading advisory company detected a wide variety of extended global trends which can impact the planning of Contact Center Infrastructures businesses for 2011, including:
"A drive towards multi-channel routing, including response management solutions via email, Internet talk and customer collaboration".
"Previously limited to virtually specific solutions providers, many lines or product portfolios for contact center infrastructures currently include some level of  optimization functionality for contact center staff".
"A higher consciousness about the influence of social media and its possible impact on contact centers. However, real adoption of these social solutions in customer related management systems at contact centers is still limited mainly to companies with a more aggressive approach as regards technology adoption”.
Once more, Anixter takes pride in relying on the best partners in the Security, Infrastructure and Unified Communication markets. The leading distributor also commits itself to continuing its work, looking forward to receiving the industry’s recognition for its day-to-day labor –and more importantly, the customers’ permanent satisfaction.

If you wish to acquire Avaya solutions both for Data Center and Collaborative Unified Communication, please contact your Account Executive at Anixter, who will be more than happy to help you offer your customers the best solutions in the market.